Frequently asked questions
Quick answers to the questions we hear most.
Orders & shipping
How long will my order take to arrive?
Estimated delivery times are shown at checkout.
You can find more details in our shipping policy.
Where do you ship?
Available shipping destinations and rates are shown at checkout.
How can I track my order?
You'll receive a shipping confirmation email with tracking information once your order ships. You can also sign in to your account to see your order status.
Can I change or cancel my order?
Please contact us as soon as possible with your order number and we'll let you know what we can do.
Returns
How do I return an item?
Sign in to your account, open your order and request a return.
What can be returned is explained in our return policy.
What if my item arrives damaged or incorrect?
Contact us with your order number and a photo of the item, and we'll help you sort it out.
Products & care
Where can I find product dimensions and materials?
Each product page lists dimensions, materials and care instructions in its product details.
How should I care for my items?
Care instructions for each item are included in its product details. If you're unsure, contact us before cleaning.
Which payment methods do you accept?
All available payment methods are shown at checkout.